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Terms of Service

Note

Last Updated: May 5, 2024

Effective Date: May 27, 2024

Previous Version of Terms of Service

Overview

BanSync is a Discord bot that is designed to notify your communities on Discord when a user with a record of previous bans has joined the server. Communities that are spread across multiple Discord servers can better keep their servers protected by adding their servers to a Server Group, where bans can be synchronized within them.

You may not use BanSync to violate any applicable laws or regulations, Discord's Terms of Service, or the Discord Community Guidelines. (We are not affiliated with Discord)

We reserve the right to change these terms at any time.

Global Ban Reason Database

BanSync offers a feature called the Global Ban Reason Database. This database tracks the reasons a user has been banned from Discord servers. When submitting a ban reason to the global database, the ban reason may be subject to review by a limited amount of team members.

Note: We ask for ban reasons to be semi-professional if they are being submitted to the Global Ban Reason Database. For example, “this user being mean” would not be valid, while “Harasses other members” may be a valid reason. We additionally will not allow slurs to be in our database, use abbreviations such as “n-word” instead.

Note 2: All reasons should be as specific as possible. For example, “advertising” could be interpreted in many ways. It could mean fraud, it could mean DM advertising, it could even mean voice call advertising. We provide no guarantee that bans will be accepted with an unspecific ban reason.

Discord Apps/Bots

BanSync does not track the ban of Discord integrations, such as bots. If you ban a bot in your server, it will not be submitted to the Global Ban Reason Database or be synced within Server Groups.

Limits

To prevent abuse of this service, the following is a non-exhaustive list of actions we may take to protect our service(s):

  • Preventing communities from submitting to the Global Ban Reason Database.
  • Limit the number of bans that can be submitted within a period of time.
  • Remove the bot from servers that continually break the Discord or BanSync Terms of Service.

Allowed Reasons

The following is a non-exhaustive, in no order, list of ban reasons we allow to be submitted to the Global Ban Reason Database:

  • Scams (Nitro, Phishing, etc.)
  • Spam
  • Harassment
  • Sending NSFW content in a non-NSFW channel.
  • Malicious Impersonation
  • Raiding
  • Racism
  • Slurs (Note: In most cases, profanity would not be an allowed reason because that may vary across communities)
  • Underage User (report this to Discord too)
  • Trolling
  • Ban Evading (Should have a reason like “Ban Evading: [Original Banned User ID], [Reason for original ban]”)

Disallowed Reasons

The following is a non-exhaustive, in no order, list of ban reasons we don’t allow to be submitted to the Global Ban Reason Database:

  • Test bans (to avoid spam in our database)
  • Personal grudges
  • Intellectual insults
  • Role-play / Server-specific reasons ("Didn't finish assignment", "Died in game", etc.)

Dispute a Ban Reason

We typically will not intervene with server management. However, in some cases we understand this may not be possible if you can’t contact the server management or they won’t take any action. This is a non-exhaustive list of reasons we may remove a ban reason from a user:

  • Breaks the BanSync Terms of Service (this document)
  • Ban reason includes PII (Personally Identifiable Information)

Note: Requesting to remove a ban reason does not remove the ban imposed on you for that server.

Response Time

We, the team, are still human and have other responsibilities outside of this project. This may result in your ban awaiting review for a while. Oftentimes, you should expect an approval/denial within the 24 hours. This may not be the case if it is a period of holidays. Otherwise, if more than 24 hours have passed, please contact us ASAP so we can assign someone to the case.

Ban Decision Making

If we decide to deny a ban, it is non-personal. All bans reviewed follow the above policies to ensure everyone gets an equal experience. If you feel your ban was unfairly denied, contact us and we'll work it out with you.

Unbanning

When you decide to unban a user from your server the following may happen:

  • If you have a ban pending approval for the Global Ban Reason Database, it will automatically be denied/revoked.
  • If you have a ban that has been approved for the Global Ban Reason Database, it will be removed and require re-approval to be added again.
  • If your server is within a Server Group, and the user has been banned within it, the ban will be removed.

Server Groups

Server Groups are a way to join together your servers so bans can be synchronized within them. By using them, you agree to not add bans only for the purpose of causing harm to our services. We also will not intervene/remove bans made within those groups, unless we believe there is risk of harm to the banned individual(s) or our services.

Online Dashboard

By using our online BanSync dashboard you agree to respect the limitations imposed in the application, and not exceed rate limits by means of spamming or otherwise. Continued exceeding of the application rate limits may result in either a temporary or permanent ban from accessing the dashboard, based on the circumstances. If you are banned from accessing the dashboard, please reach out to our support server.

Request to Delete

The BanSync team is willing to delete information if there is a valid reason to delete said data. The following is a non-exhaustive list of data that can be requested to be deleted:

  • Ban Reasons
  • Non-essential server data
  • Non-essential user data

The following is a non-exhaustive list of valid reasons to delete the data:

  • Privacy concern
  • Includes PII (Personally Identifiable Information)

Note: Requesting to remove a ban reason does not remove the ban imposed on you from that server.

Contact Us

If you need to ask us something or get support, please join the BanSync Status & Support Discord server and open a ticket in our support channel.

Usage

By using BanSync or being in a server with BanSync you are agreeing to follow these terms of service. We reserve the right to refuse service if we believe you are abusing our service (the bot and/or all related services). If you do not agree with these terms, discontinue use of the bot immediately.

Thank you for using BanSync.